Isabel Szendrey has been working with water utilities since early in her career both as a consultant and as utility representative. Since 2008, the focus of her work has been to assist water utilities understand and manage their water losses. She joined WSO in 2017 and has been involved with NRW efforts throughout the US from the Nashville, TN office. She has worked in numerous facets of NRW reduction initiatives such as program and project development and execution, financial impact projections, establishing operational metrics, project procurement and contract negotiation, field work, and research. Isabel has also been involved in other facets of water/wastewater infrastructure development including planning and permitting of capital projects.